Art Meets Science - Delivery & Returns
All our books are printed and shipped to order, meaning processing, printing and delivery times may vary depending on the location and shipping method chosen at check-out. We aim to process and ship all orders promptly, but please be aware that we are a small team. Please allow up to 7 working days for processing and dispatch. Any orders placed over the weekend will be processed at the start of the following week.
We currently ship to locations within the United Kingdom, the United States, and the EU. If you are outside these areas, we may still be able to ship to your location, so please get in touch; we’d be happy to help. Contact [email protected] for more information.
We are an independent publishing house based in the UK, so international orders may be subject to additional customs duties, taxes, and fees. These are the customer’s responsibility and are not included in the shipping cost.
Please note that the following delivery times are estimates and may be affected by factors beyond our control, such as weather conditions, customs clearance, seasonal pressures, or delivery carrier delays. Shipping and delivery times apply once the books have been printed and shipped from our facility. An estimate of shipping costs will be shown at checkout.
Shipping
UK Shipping
UK Standard Shipping: 2-3 business days
UK Premium Shipping: 1-2 business days (trackable)
US Shipping
US Basic Ground Shipping: 7-10 business days
EU Shipping
EU Standard DAP Shipping: 10-15 business days
EU Premium DAP Shipping: 2-7 business days (trackable)
Please note that Standard, Basic Ground, and Standard DAP shipping are not tracked, and therefore we are not responsible for any loss or damages incurred. For international orders, Premium Shipping is recommended.
If your book arrives faulty or damaged in transit, please contact us.
For information on delivery times, order tracking, and larger and bulk orders, please contact us at [email protected]
Returns
To initiate a return, please contact [email protected]
We offer a 14-day return window from the date the item was delivered to you. If you are not completely satisfied with your purchase, you can return it for a full refund, provided the item is in its original condition.
The order packing slip must be included with all returned items. Please post all returns to:
Office 2, Bartholomews Court, 18 Christmas Street, Bristol, BS1 5BT
The customer is responsible for paying the shipping costs of returning any items. For a refund to be initiated, items must be returned within 14 days of delivery. Items returned outside of the 14-day window will not be refunded.
If you wish to return an item from outside of the UK, please get in touch: [email protected]
We aim to process your refund within 14 days of receiving your item and issue it to the original payment method once we have received your returned item.
We do not offer exchanges.
Seasonal Delays
Like other retailers, we experience longer delays in printing and shipping during busy seasonal periods. We work closely with our suppliers to reduce these as much as possible and will update this page with seasonal delivery time information accordingly.
For any more information regarding shipping and delivery please contact [email protected]